It’s important to always be on your game. Building your credibility and reputation takes years. But in in just a matter of minutes, you can shred it to scraps for the trash bin.
My wife and I have been customers of a certain “red check” cellular provider for almost 20 years. We’ve been feeding the ridiculous profits of this corporate titan for longer than most of their new customers have even been alive. And for the most part, they’ve been true to their word and provided the service we expected for the price we were paying.
But over the last two months I’ve been on the verge of waving goodbye on multiple occasions. It’s so dang frustrating. Because in the past 8-weeks I’ve been on the phone with these folks no less than 15 hours of time. At night, during the day, on weekends. And as I sit here today, they still have not resolved the issue, though I’ve been assured by half-a-dozen “customer representatives” and two “supervisors” that all is in order. |
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